Comparison

Why the cheapest service usually costs you more

There is always somebody undercutting the market. What that price has had removed from it, how to spot it before you pay, and what a fair price looks like.

7 min readUpdated

The price is not the price

The cost of a subscription is not the number on the checkout page. It is that number plus the evenings you lose, plus the second subscription you buy when the first one stops working, plus the money you do not get back because the seller stopped replying. Nobody prices it that way, but everybody pays it that way.

Somebody who charges a third of the going rate and disappears after two months has not sold you a cheap year. They have sold you an expensive two months and a lesson.

There are only two things to cut

Peak capacity is the first. Streaming demand is not spread evenly, it lands in a few hours each evening, and holding up during those hours costs money that sits idle for the rest of the day. Cut it and the service tests perfectly whenever a prospective customer tries it in the afternoon.

Support is the second. A person who can read your message and change your line is a salary. Replace them with an unattended inbox and the price drops immediately, and nothing appears to be wrong until the first time something goes wrong.

How to check before you hand over money

Ask a question that requires a real answer before you buy. Not whether they have a particular channel, which anybody can say yes to, but something specific about your own setup, and see how long the reply takes and whether it addresses what you asked. The quality of that reply is the best available prediction of what support will be like when you need it.

Then read the refund terms. Not for the promise, which is free to make, but for the specifics: how long the window is, what counts as their fault, and what they will ask you to try first. A seller who has thought about the awkward cases has written them down. A seller who has not will offer an unconditional guarantee, which sounds better and means less.

The tell that everybody misses

Test in the evening, on the device you will really use, on the same night you order. Everything works at two in the afternoon. If a trial or a first day is offered, spending it watching at lunchtime tells you almost nothing.

Open several channels across different groups rather than the first one in the list. A service can look immaculate at the top of the line-up and fall apart three groups down, and the group you care about is rarely the first one.

What a fair price looks like

It sits in the same region as the rest of the market rather than a third of it. It gets cheaper per month as the term lengthens, because the administration cost is spread further. It states the total, in one currency, without a separate activation fee appearing at the end.

And it does not need a countdown timer. Urgency on a checkout page is a technique for stopping you thinking, and it is never used by people who are confident the offer survives thinking about.

What we are, in that framing

We are not the cheapest and we do not try to be. The pricing on this site is straightforwardly mid-market, the longer plans are cheaper per month, and there is no charge that appears after the one you agreed to.

You are welcome to buy the shortest plan and find out whether that claim survives contact with your television. That is the point of the shortest plan, and it is why we do not push people past it on a first order.

Question this did not answer?

Ask it before you order rather than after. That is genuinely the cheaper moment for both of us, and a person reads every message.

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